Creating reliable and accessible digital channels

Experiencing a large increase in support requests, CaixaBank needed to build a system that could effectively scale and route inquiries. With over ten teams managing various parts of its contact center services and over 50 different customer support phone numbers, the bank sought to unify its systems on a single platform in order to enhance both the customer and agent experience. Read the case study to discover how incorporating IBM Watson into its operations helped CaixaBank consolidate 50+ phone numbers into 1 and significantly improve UX. Contact an IBM Watson consultant at VistaBizHub Advisory Services Inc if you would like to discuss achieving similar results for your organization.

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Creating reliable and accessible digital channels published by VistaBizHub Advisory Services Inc

At VistaBizHub Advisory Services, we specialize in crafting high-performing, purpose-driven teams that perfectly align with our clients' needs. Our dedication to delivering top-quality outcomes on time and within budget is underpinned by our core values of integrity, excellence, and innovation.

We offer a wide range of services, including Digital Transformation, Cloud Solutions, AI/ML, Cybersecurity, TaaS, and CTO as a Service, each designed to cater to the diverse needs of our clients.

Our Client-Centric Approach is deeply rooted in building enduring relationships. By understanding and adapting to unique challenges and business objectives, we create tailored solutions that demonstrate our unwavering commitment to excellence.
This commitment is further emphasized through our strategic partnerships with leading technology providers ensuring we consistently meet and exceed industry standards.

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Creating reliable and accessible digital channels